1. Information We Collect
We collect information you provide directly to us, information we obtain automatically when you use our Service, and information from third parties.
Information You Provide
- Account information (email address, name)
- Profile information you choose to provide
- Diagrams and projects you create
- Communications with us (support requests, feedback)
Information We Collect Automatically
- Usage information (features used, time spent)
- Device information (browser type, operating system)
- IP address and general location information
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our Service:
- To provide and operate the Service
- To create and manage your account
- To store and sync your diagrams and projects
- To provide customer support
- To send important updates about the Service
- To improve and develop new features
- To ensure security and prevent fraud
- To comply with legal obligations
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties, except as described in this policy:
- Service Providers: We may share information with trusted service providers who assist in operating our Service
- Legal Requirements: We may disclose information if required by law or to protect our rights
- Business Transfers: Information may be transferred in connection with a merger or acquisition
- Public Diagrams: Diagrams you mark as public may be viewed by other users
- With Your Consent: We may share information with your explicit consent
4. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Secure hosting infrastructure
- Regular backups of your data
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You can access and update your account information at any time
- Correction: You can correct inaccurate personal information
- Deletion: You can request deletion of your account and data
- Export: You can export your diagrams and data
- Opt-out: You can opt out of non-essential communications
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for the Service to function properly
- Analytics Cookies: Help us understand how you use the Service
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.
7. Third-Party Services
Our Service may integrate with third-party services for authentication and functionality:
- OAuth Providers: Google, GitHub for account creation and login
- Analytics Services: To understand usage patterns
- Infrastructure Providers: For hosting and data storage
These services have their own privacy policies, which we encourage you to review.
8. Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy:
- Account information is retained until you delete your account
- Diagrams and projects are retained until you delete them
- Usage data may be retained for analytics purposes
- Legal requirements may require longer retention periods
9. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: support@plantdiagrams.com
13. GDPR/UK GDPR Rights
If you are located in the EEA/UK or process the personal data of EEA/UK data subjects, you may have the following rights under GDPR/UK GDPR: access, rectification, erasure, restriction, objection, and data portability. You may exercise these rights by contacting privacy@plantdiagrams.com. We may request additional information to verify your identity.
- We act as a Data Controller for account/billing data and as a Data Processor for hosted content, as applicable.
- We rely on consent, contract necessity, and legitimate interests as lawful bases, where applicable.
- We use reputable subprocessors and apply appropriate safeguards for international transfers (e.g., SCCs).
- We will notify you of data breaches as required by law.
14. Data Processing Agreement (DPA)
If your organization requires a DPA, please contact privacy@plantdiagrams.com to request our standard DPA, which includes Standard Contractual Clauses where applicable.
15. Cookies and Consent
Where required by law, we will request your consent for non-essential cookies and similar tracking technologies. You can update your preferences at any time in your browser settings.